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Posted 3 months ago

Metro Africa Xpress (MAX) – We are a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators.

Driver Operations Manager Job Summary

JOB TITLE: Driver Operations Manager


JOB TYPE: Full-time

Driver Operations Manager Job Details

Job Description

  • We are looking for a Driver Operations Manager who will strategically oversee all aspects of our Driver Welfare and Driver Operations team. You will be a strategic thinker with strong organizational and problem-solving skills.
  • You will have strong research experience, an analytical mind and outstanding presentation skills. You willbe highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.
  • This is a full time, permanent and long-term position reporting to the GM Driver Operations with access to MAX’s executive team.

What You’ll Do

  • Ensure operational adoption of all strategies that aid optimal Driver welfare management
  • Ensure operational adoption of all strategies that aid Field Operations Management
  • Improve External Customer Experience via targeted process improvement that ensures champions welfare are priority
  • Ensure all Information Technology put in place by MAX are optimally used for real time location update for all champions with weekly/monthly reports done
  • Build the Driver Setup Organization to effectively support the rollout of 20,000 Champions
  • Ensure our driver onboarding verification processes is top notch and meet international standards
  • Create Key Performance index across all teams
  • Ensure Recruitment requirements attracts best Testers, Trainers, Data Entry, Welfare Analyst, Field Ops Analyst, Customer Service Agent, Verification Officers
  • Create proactive and reactive solutions to champions complaints
  • Ensure proper research is done to enable us negotiate and ensure we have the best service offerings from Insurance companies to provide Family HMO for drivers across the platform
  • Ensure standard response protocols are put in place around emergency related issues and turnaround time across all MAX locations must be benchmarked at optimal industry standard
  • Responsible for current updates and reviews of government rules and driving regulations and create policies that ensures champions are compliant
  • Ensure laid down processes/specifications are adhered to in champion selection by the Academy
  • Oversee operational cost of the department ensuring cost is within approved budget
  • Coordination of champions to ensure timely pickup during activations.
  • Ensure proper record management of personnel, and expenditures.
  • Create strategies that ensure we have in place a world-class customer service team.

What You’ll Need

  • 5+ years’ logistics or general transportation experience
  • Degree in Logistics, Accounting or related field
  • 5+ years in operations leadership, strategic planning, product development, and management consulting in a fast-paced global organization
  • Deep understanding of technology, product management, and change management
  • Deep understanding of marketing, sales, finance and operations
  • High levels of energy and drive, willingness to work hard
  • Experience in Mobility/Fintech/Gig-economy/eCommerce
  • Excellent communication and interpersonal skills
  • Strong planning, coordination, and organizational skills
  • Outstanding research and analytical abilities
  • Strong Project and Program management skills.
  • Global leader and thinker with the ability to make quick strategic decisions.
  • Highly energetic, self-motivated & proactive.

Application Deadline
28th April

How to apply
Interested and qualified candidates should send their CV to: recruitment@maxdrive.ai using the Job Title as the subject of the email.

Job Features

Job Category

Driving/Dispatch Riders Jobs

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