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Posted 4 months ago

Vitalvida – We provide you with an excellent eCommerce experience as our client’s satisfaction matters a lot to us. We have an amazing combination of Products on our various websites that are tailored to meet your needs.

 High Call Volume Telesales & Customer Representative Job Summary

JOB TITLE:  High Call Volume Telesales & Customer Representative

JOB LOCATION: Lagos Island, Lagos

JOB TYPE: Full-time

 High Call Volume Telesales & Customer Representative Job Details

  • Experience with managing high volume of incoming and outgoing to sell haircare products to prospective customers or clients.
  • Explains product’s benefits, features and history to customers
  • Influences potential customers to buy hair care products and merchandise by following a prepared sales talk to give product information and product upsells
  • Deal and resolve any customer complaints.
  • Handle customer orders, provide appropriate solutions and upsell other products within the time limits;
  • Keep records of customer orders, funnel process, inventory, proof of payment with each logistics partner
  • Respond to customers’ enquiries via calls, email, live chat, and active social media platforms.

Task:

  • Effectively meets daily metrics with speed, accuracy, and a positive attitude.

Strict Requirements

  • Interested candidates should possess a Bachelor’s Degree or HND, OND.
  • Two (2) years or more experience in a heavy volume phone transaction based environment
  • Ability to counter customer objections
  • Ability to upsell and cross sell
  • Experience with eCommerce customer service is a +
  • Must be independent, self-motivated and organized
  • Must be articulate and able to quickly develop rapport with customers over the phone
Salary
  • Monthly Salary – N50,000 – N90,000
  • N600,000 – N1,100,000 annually

Application Deadline:
31st March 2022.

Job Features

Job Category

Customer Service Jobs

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