Full-Time Jobs
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Posted 3 months ago

Pickmeup International Company – The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides.

We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings, and a feature-rich API for a seamless “last mile” logistics solution.

Male Administrative Staff Job Summary

JOB TITLE: Male Administrative Staff

JOB LOCATION: Lekki Phase 1, Lagos

JOB TYPE: Full-time

Male Administrative Staff Job Details

Responsibilities

  • Monitor the operation and general activities of customers and drivers
  • Monitor drivers relationship with customers
  • Identifying trends and rending optimum service to customers
  • Assist in design, review and updating processes, policies and procedures line with organizations’ value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.
  • Coach and train drivers to ensure proper understanding of the drivers and customers’ application and other goals and policies of the organization required to optimize services
  • Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately, and ensure customers are informed of their state in the resolution process.
  • Establish and maintain a professional friendly relationships with drivers
  • Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
  • Provide thorough, proactive support using various platforms including email, chat, and phone support.
  • Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
  • Create a template for customer satisfaction and loyalty
  • Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
  • Provide a weekly reports for all activities and departments.

Requirements

  • Bachelor’s Degree / HND / OND qualification
  • 1 – 3 years of work experience.
  • IT Knowledge.

Application Deadline
30th April, 2022.

How to Apply
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ngusing the Job Title and Location as the subject of the mail.

Job Features

Job Category

Business Management Jobs, IT Jobs

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