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Posted 1 week ago

Glovo is a Barcelona-based startup and the fastest-growing delivery player in Europe, Western Asia, and Africa. With food at the core of its business, Glovo delivers any product within your city at any time of day. We currently deliver over 100M+ annual orders and operate in 22 countries and 750+ cities. At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, and diverse perspectives, and provide you the challenges and freedom to grow and make a real impact on millions of lives… all while having fun!

JOB TITLE: Partner Operations Specialist – Nigeria (They / She / He)

JOB LOCATION: Lagos, Nigeria
Category: Operations

JOB DETAILS:
Your work-life opportunity:

  • Join us as a Partner Operations Analyst and become a key member of Glovo’s local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

Responsibilities
Be a part of a team where you will:

  • Support the Partners team with all aspects of daily operations
  • Perform analysis to come up with some insights to help identify the worst performers and improve the preparation time and cancellations of our Partners
  • Develop, maintain and strengthen relations with Top Partners in the field
  • Coordinate and supervise a team of agents where you will have direct responsibility for their KPIs, results, and the quality of their performance.
  • Bring important insights from the local operations and cooperate with relevant stakeholders to drive important changes which can make operations more efficient
  • Work alongside and communicate effectively with all other teams involved, such as the Finance and the Content Departments to give our Partners the best support
  • Bring innovation to and assist in the implementation of successful processes and automation opportunities
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

Requirements:

  • Effective English written and communication skills.
  • Problem-solving skills: no problem is too small or too big
  • An empathetic, inclusive and curious attitude
  • Experience managing, coordinating, and motivating teams of 3-5 people
  • Computer literate; good knowledge of Google Docs and advanced knowledge in MS Office (Excel)
  • Salesforce and SQL experience is a plus
  • Proactive, organized, and obsessed with detail and accuracy
  • Socially active. Have good relationships with your team and have an ability to empathize with new people you meet
  • Project management/coordination skills. Determined to get things done
  • Comfortable working in a high-growth and high-performance start-up with a fast pace
  • We are always looking for the best candidates, so if you think you would be a good fit even if you don’t meet 100% of the requirements we would love to hear from you!

Benefits
Experience Our Glovo Life Benefits:

  • Enticing equity plan (if applicable)
  • Top-notch private health insurance
  • Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  • Discounted gym memberships
  • Flexible time off (take the time you need) and hybrid working model (own your time)
  • Enhanced parental leave including nursery support!
  • Online therapy and well-being benefit
  • External learning budget

What you’ll find when working at glove:

  • Gas: Driven to deliver quality results quickly
  • Good Vibes: Bring positivity and communicate openly
  • Stay Humble: Self-aware and open to learning
  • Care: Uplift people and the planet
  • Glownership: Act as proud owners
  • High Bar: Focus on Top Performance

Application Closing Date
Not Specified.

Apply Now >>

Note: In your application, please feel free to note which pronouns you use (For example she/her/hers, he/him/his, they/them/theirs, etc).

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