State Manager at Pickmeup Technologies

Full-Time Jobs
Jobs in Cross River
Posted 4 weeks ago

Pickmeup International Company – The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides.

We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings, and a feature-rich API for a seamless “last mile” logistics solution.

State Manager Job Summary

JOB TITLE: State Manager

JOB LOCATION: Calabar, Cross River

JOB TYPE: Full-time

State Manager Job Details

Job Description

  • Monitor the operation and general activities of customers and drivers.
  • Monitor driver’s relationships with customers.
  • Identifying trends and rending optimum service to customers.
  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.
  • Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
  • Establish and maintain professional friendly relationship with drivers
  • Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
  • Provide thorough, proactive support using various platforms including email, chat, and phone support.
  • Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
  • Create a template for customer satisfaction and loyalty.
  • Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
  • Provide weekly report for all activities and department.

Eligibility

  • Candidates should possess a Bachelor’s Degree / HND / Master’s Degree.
  • Candidates must have IT Knowledge.
  • Applicant must have 1 to 3 years of experience with a ride-hailing firm with is an added advantage.
  • Applicant must possess good computer and telecommunication skills.
  • Applicants must be innovative and creative.
  • Applicants must have the ability to work to achieve set targets and goals.
  • Applicants must have the ability to work in a competitive environment.

Application Deadline
30th April 2022.

How to Apply
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ngusing the Job Title and Location as the subject of the mail.

Job Features

Job CategoryBusiness Management Jobs

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