State Manager at Pickmeup Technologies
Pickmeup International Company – The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides.
We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings, and a feature-rich API for a seamless “last mile” logistics solution.
State Manager Job Summary
JOB TITLE: State Manager
JOB LOCATION: Calabar, Cross River
JOB TYPE: Full-time
State Manager Job Details
Job Description
- Monitor the operation and general activities of customers and drivers.
- Monitor driver’s relationships with customers.
- Identifying trends and rending optimum service to customers.
- Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
- Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.
- Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
- Establish and maintain professional friendly relationship with drivers
- Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
- Provide thorough, proactive support using various platforms including email, chat, and phone support.
- Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.
- Create a template for customer satisfaction and loyalty.
- Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
- Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
- Provide weekly report for all activities and department.
Eligibility
- Candidates should possess a Bachelor’s Degree / HND / Master’s Degree.
- Candidates must have IT Knowledge.
- Applicant must have 1 to 3 years of experience with a ride-hailing firm with is an added advantage.
- Applicant must possess good computer and telecommunication skills.
- Applicants must be innovative and creative.
- Applicants must have the ability to work to achieve set targets and goals.
- Applicants must have the ability to work in a competitive environment.
Application Deadline
30th April 2022.
How to Apply
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ngusing the Job Title and Location as the subject of the mail.