ZKTeco is a world-leading manufacturer of biometrics readers (facial, vein, fingerprint palm) access controls, time attendance, turnstiles and barriers, security cameras, metal detectors, car park & vehicle management solutions, X-Ray inspection, integrated security solutions, and embedded biometric and radio-frequency identification modules.

Technical Support Officer Job Summary

JOB TITLE: Technical Support Officer

JOB LOCATION: Eti – Osa, Lagos

JOB TYPE: Full-Time

Technical Support Officer Job Details

• Answering client or customer questions about properly using or accessing a product or service
• Communicate with clients and customers about their experiences with a product or service.
• Coordinating external training as the need arises
• Listening to customer or client complaints or concerns and working to resolve their issues
• Collect prompt and accurate feedback from customers
• Keep records of customer interactions, process customer accounts and file documents.
• Providing technical support to customers and clients and advice where necessary 
• Collaborating with development teams and departments, as well as incorporating user feedback.
• Maintaining computer network infrastructure and ensuring network security
• Monitoring daily operations, including server hardware, software, and operating systems.
• Install technology upgrades, and maintenance.
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Qualifications

• Bachelor’s degree in Information Technology, Computer Science or a related field
• 1 year of experience.

Application Closing Date
Not Specified.